Английский язык

1. Where does the concierge work?

− The concierge works at a hotel’s information desk.

2. Why must the concierge speak a few foreign languages? 

− The concierge must speak a few languages because she has to help guests from other countries.

3. What kind of languages does the concierge usually speak? What does it depend on? 

− The concierge speaks major world languages: English, French, German and Spanish.

4. How must the concierge help guests?

− The concierge must help guests in all ways.

1. What are other names for the hotel manager?

− The hotel manager may have the name of the general manager or the managing director.

2. Where may the hotel manager work? 

− The hotel manager may hold a management position in an individual hotel. Or he may work in a hotel chain.

3. What is the hotel manager for the hotel guests? 

− For the hotel guests the hotel manager is the host who must offer hospitality to his guests.

1. Where does the chef work?

− The chef works in a restaurant or in the food and beverage department of a hotel.

2. What is the head chef? What does he have to do? 

− The head chef is the kitchen supervisor. He manages the kitchen of a restaurant. He has to select menus and to plan the meals. He has to taste the dishes. 

3. Whom does the head chef manage?

− He also manages the kitchen staff: the chefs, the cooks and the helpers.

1. What does the restaurant manager do? 

− The restaurant manager runs a restaurant but he doesn’t own it.

2. What is the restaurant manager in charge of? 

− The restaurant manager is in charge of the restaurant policy and operations.

3. What does the restaurant manager have to decide on? 

− The restaurant manager has to decide on the image of his restaurant. He has

to plan its business.

4. How can the restaurant manager provide for good restaurant staff? 

− The restaurant manager hires the restaurant staff and provides their training.

5. Why does the restaurant manager have to see the guests?

− The restaurant manager has to meet the guests. He must see to it that the guests are happy with the service and have no complaints.

6. What are other management positions in a restaurant? 

− In a large restaurant there are other management positions: the purchase manager, the sales manager, the production manager, the personnel manager and others.

7. What does the restaurant manager decide on in an individual hotel? 

− In an individual restaurant the restaurant manager decides on the type of cuisine and the types of menus.

8. Who may be in charge of operationsin a family-owned restaurant?

− In a family-owned restaurant the whole family may be in charge of the restaurant operations. The wife may act as a hostess or a chef.

1. What do hotel guests expect the front office clerks to do? 

Guests expect the front office clerks to offer them a nice welcome. They will want someone to help them in checking-in.

2. Where is the front office? 

The front office is in the lobby of a hotel.

3. What does the front office consist of?

It consists of the reservation department and the reception desk or the front desk.

4. What does the reservation department provide?

The reservation department provides booking of the hotel rooms.

5. What kind of services does the front desk provide?

The front desk provides sales of rooms, guest registration, key, service, message and mail service, guest accounts.

6. What is the specific task of the booking clerk? 

The booking clerk will help the guest to arrange a booking.

7. How does the receptionist help the guest to check in? 

 The receptionist or the room clerk will help the guest to check in.

1. What do hotel guests expect when they check in? 

When hotel guests check in, they expect someone to show them to their rooms. They also want someone to help them with their luggage.

2. What are the duties of the bell service? 

The duties of the bell service to show the rooms and to help with luggage.

3. Who is at the head of the bell service? What does he do?

At the head of the bell service is the bell captain.

4. Where can hotel guests find the bell captain’s post? 

The bell captain’s post is next to the front desk.

1. What do hotel guests expect the housekeeping service to do when they stay at the hotel? 

Guests expect somebody to clean their rooms.

2. Who is at the head of the housekeeping service? What does he or she do?

At the head of the housekeeping service is the housekeeper.  

3. How do chambermaids clean the rooms?

Chambermaids prepare the rooms before the guests check in. Generally, the maids air the rooms, make the beds, dust the furniture, vacuum clean the floor, wash the bathroom, empty the waste baskets.

Chambermaids use carts to carry supplies of toiletries: shampoos, soaps, tissues, shower caps as well as bed and bath linens.

4. What do chambermaids use carts for? 

Chambermaids use carts to carry supplies of toiletries: shampoos, soaps, tissues, shower caps as well as bed and bath linens.

1. What kind of phones are there in a hotel? 

There is usually the regular pay phone and the house phone.

2. What is the house phone? 

The house phone is the system of phones throughout the hotel.

3. What does the operator do? 

The operator operates the switchboard.

4. When will the guest call the operator?

If the guest wants someone to wake him up, to page him, to provide room service for him, or to send a telegram, he will call the operator.

1. What must the hotel security department protect the guests from?

The hotel security department must protect the guests from all dangers: robbery and burglary, fire or flood.

2. Who is at the head of the hotel security department?

At the head of the hotel security department is the security officer.

3. How can the hotel security department protect the guests’ valuables?

The guests may keep their valuables in a safe-deposit box.

4. How can the security department protect the guests’ lost items? 

Often the guests lose their stuff in the hotel. They may leave their purses and wallets, hand-bags and umbrellas, hats and coats in bars or restaurants, restrooms or lobbies. The security department is in charge of the lost and found office.